racial stereotypes and job discrimination

racial stereotypes and job discrimination

A Black job applicant has been offered a position as a customer service representative at Starbucks’ call center. The job does not have any face-to-face customer contact and only involves phone interactions. The hiring manager who conducted the interview just told the applicant that her hair, which is in dreadlocks, violates the company’s dress code, which requires “professional” hairstyles. The manager asked the employee to cut her hair. The applicant refused. The manager is considering revoking the job offer to the employee. What should be done?

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Answer Excerpt

racial stereotypes and job discrimination A Black job applicant has been offered a position as a customer service representative at Starbucks’ call center. The job does not have any face-to-face customer contact and only involves phone interactions. The hiring manager who conducted the interview just told the applicant that her hair, which is in dreadlocks, […]



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